Booking terms
These terms apply when you book a water heater replacement through this website. By sending the booking form you agree to them.
1. Who we are and who does the work
"We" means Water Heater SLC, which runs Water Heater SLC. Work is performed by licensed, insured Utah plumbing contractors. The licensed contractor pulls the permit, installs your water heater and arranges the city inspection.
2. What's included
Your price covers a like-for-like replacement: a new tank of the size and fuel on your quote, installed in the same location, connected to your existing gas, water and electrical supply and your existing code-compliant vent and relief line. It includes the items listed on our price list: the permit and inspection, thermal expansion tank, seismic straps, connectors, haul-away of the old tank and a 1-year labor warranty. Add-ons are included only when they appear on your confirmed quote.
3. Your answers and photos
Your price is based on your answers and photos. Please make them accurate. If the plumber finds on arrival that the job is different (for example, a different heater type or size, a location we don't install online, or a gas, vent or electrical problem that must be fixed first), we'll offer a custom quote. If you decline it, the most you owe is the $95 trip fee.
4. Not included
Unless your confirmed quote says otherwise, we don't move heaters, change fuel, install tankless or heat pump units, run new gas lines, re-route venting, add electrical circuits, repair chimneys or liners, or repair water damage, drywall, flooring or finishes. Existing problems outside the work area are not part of the job.
5. Access, permit and inspection
Someone 18 or older must be home to let the plumber in and later the city inspector. Please clear about 3 feet around the heater. If the inspection finds a problem with the installation, the plumber fixes it at no charge. If it finds an existing condition outside the scope above, we'll quote the fix.
6. Payment
Nothing is charged when you book. Payment is collected after installation, when the job is complete. Our payment and cancellation policy is part of these terms.
7. Cancellations
Free up to 24 hours before your appointment; a $95 trip fee applies after that, or if no one is home for the appointment.
8. Warranty
The installation has a 1-year labor warranty. The tank carries the manufacturer's warranty. Call or text (801) 555-0123 with any warranty issue.
9. Renters
If you rent, you confirm that the owner has approved the replacement. We may ask to speak with the owner before scheduling.
10. Liability
To the extent the law allows, our liability for any job is limited to the amount you paid for it, and we're not responsible for pre-existing conditions or damage caused by them. Nothing in these terms limits rights you have under Utah law that can't be limited.
11. Changes and questions
We may update these terms; the version on this page when you book applies to your job. Questions: call or text (801) 555-0123.