Questions and answers
Everything about how our fixed-price water heater replacement works. Can't find your answer? Call or text (801) 555-0123.
What does the price include?
The new tank, installation in the same spot with the same fuel, the city permit and inspection, a new thermal expansion tank, seismic straps, new water connectors (and a gas connector for gas tanks), reconnection to your existing code-compliant vent and relief line, haul-away of the old tank, and a 1-year labor warranty.
Who installs the water heater?
Work is performed by licensed, insured Utah plumbing contractors. Water Heater SLC handles your price, booking, scheduling and support, and stays your point of contact before and after the job.
Do you need to come out and give me a quote first?
No. Your answers on the booking form set the price, and four photos let a licensed plumber confirm it. If the photos show something different from your answers, we tell you before anything is ordered.
How soon can you install?
Usually within one to three days. Same-day installs are sometimes possible when you book before 11 am ($150), only when a plumber confirms the slot. Saturday installs are $125.
When do I pay?
Nothing is charged when you book. Payment is collected after installation, once your new water heater is installed and working.
What brand of water heater do I get?
Rheem Performance or a comparable Rheem, A. O. Smith or Bradford White tank rated for Salt Lake's altitude. Gas tanks are rated for Salt Lake's altitude. The manufacturer's tank warranty is 6 years on our standard tanks, and we register it for you.
Is the permit really included?
Yes. Water heater replacement needs a plumbing permit in Salt Lake City. The licensed plumber pulls it, the city inspects the work, and the fee is part of your price.
Do I need to be home?
Someone 18 or older needs to be home to let the plumber in and, later, the city inspector. The install itself usually takes two to four hours.
What needs a custom quote?
Tankless, heat pump, propane, power-vent and direct-vent heaters; switching fuel or to tankless; moving the heater; new gas lines, venting or circuits; attics, crawlspaces, upper floors and mobile homes; tanks over 80 gallons or more than one heater. Call or text (801) 555-0123.
Can I supply my own water heater?
Not through the online menu right now. Call or text (801) 555-0123 and we'll tell you whether we can help.
What if the plumber finds something different on site?
If an add-on from our price list is needed, the plumber shows you why and we only add it with your OK. If you decide not to go ahead, the most you pay is the $95 trip fee.
What's the warranty?
A 1-year labor warranty on the installation: if a connection we made leaks, the plumber comes back and fixes it at no charge. The tank itself is covered by the manufacturer's warranty.
My water heater is leaking. What do I do right now?
Turn the cold-water valve on top of the tank to off. For a gas tank, turn the gas control knob to off; for electric, switch off its breaker. If water is spreading, run a garden hose from the drain valve at the bottom to a floor drain. Then book and choose "As soon as possible."
What if I smell gas?
Leave the house now without using switches, and call 911 and your gas company from outside. Don't book online until the gas company says it's safe.
Which areas do you serve?
Salt Lake City to start, with more Wasatch Front cities coming. See our service areas page for ZIP codes.