Payment, cancellations and privacy

Payment

• Nothing is charged when you book. Sending the booking form is free.
• Payment is collected after installation, once your new water heater is installed and working.
• Inspection. The plumber pulls the city permit, and the city inspects the work. If the inspector asks for a correction to our work, we fix it at no charge.
• Your price is fixed. It comes from your answers on the booking form and the published price list. A licensed plumber checks your photos before we confirm it.
• Add-ons only with your OK. If the plumber finds that a listed add-on is needed (for example, a drain pan or a garage stand), they show you why, and it's added only if you agree.

Cancellations and rescheduling

• Cancel or reschedule for free up to 24 hours before your appointment. Call or text (801) 555-0123.
• Within 24 hours of the appointment, or if no one is home to let the plumber in, there is a $95 trip fee.
• If the plumber arrives and the job doesn't match your answers or photos (for example, the heater is a different type, or a new gas line is needed), you can accept a custom quote or decline it. If you decline, the most you pay is the $95 trip fee.
• If we can't get to you in the window we confirmed, we tell you as soon as we know and you owe nothing for the missed visit.

Warranty

Every installation has a 1-year labor warranty: if a connection the plumber made leaks, they come back and fix it at no charge. The tank is covered by the manufacturer's warranty (6 years on our standard tanks), which we register for you. Warranties don't cover damage from flooding, freezing, sediment, misuse or work by others.

Who does the work

Work is performed by licensed, insured Utah plumbing contractors. Plumbers carry their own general liability insurance. Water Heater SLC handles your price, booking, scheduling and support.

Privacy

When you send the booking form, we receive what you enter: your name, phone, email, service address, answers about your water heater, timing and notes. Photos you text us are used only to price and plan your job. The form is delivered to us by our form provider, Web3Forms, by email. We use your information to price, schedule and support your job, share what's needed (address, contact, job details and photos) with the licensed plumber doing the work, and keep records required for permits and warranties. We don't sell your information. To ask us to see or delete your information, call or text (801) 555-0123.

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See also our full booking terms.